Choosing a company without a money-back guarantee. Almost all physical purchases come with money back guarantees which is why you can return items to the store where you bought them. In other cases, you can test the product before you decide to purchase it, such as test driving a car before deciding on it. Sometimes it’s difficult to know whether an IT company is the right fit for you for several months, which is why it is so important that your IT company offers a money-back guarantee. Besides, having a money-back guarantee shows that the company has confidence in their abilities to make their clients happy.
Choosing an IT company based on a single meeting. Even worse is when that meeting is a phone call. It is highly recommend that you invite them to your office to meet with them and discuss their services, as well as have them send you a written proposal after the fact, before determining whether they are the company you want to partner with.
Letting the IT company handle all of your problems. If your IT company handles everything including the documentation and resetting of your personal passwords, this is a red flag. The last thing you want to do when you urgently need into your email and you have locked yourself out, is wait on your IT company to reset the password for you. More importantly, as a business owner, it is critical to know what is going on with your IT solutions. By blindly handing your entire network over to your IT company without knowing what is going on, you may miss key areas that the IT company is slacking on that could cause critical problems in the future.
Choosing a provider that has no guaranteed response time. Regardless of how fantastic your IT company is, there is going to be downtime with your PC, network, or otherwise. Afterall, if technology never had problems, what would be the point of having an IT company? Just like you don’t want to wait to get your password reset, you definitely don’t want to wait an indefinite amount of time when your equipment is down. It is important that you always know that even in the worst-case scenario, you will only have to wait x amount of time before someone gets back to you.
Not choosing PrydeTech as your IT provider. The great news is, we hit all of these marks! We have a money-back guarantee, will meet with you multiple times before you sign, handle your IT in a way that you have control as well, and have a guaranteed response time. However, it doesn’t stop there! We also handle all vendors for you (never again will you have to sit on the phone with your internet service provider for half the day), speak in plain English rather than “tech-speak,” will never “nickel and dime” you, and see all of our clients as family. If you’d like to schedule a FREE network assessment, or just learn more about us, you can call us at (817) 203-1054, or email us at info@prydetech.com.
