A friend and I recently had a conversation about the importance of implementing information technology services into businesses. “Correct me if I'm wrong, but won't insurance companies cover costs if I get hacked?” he asked me. While the reasons that businesses should hire MSP companies has been discussed before, his question got me to thinking about more reasons that people don’t normally think about – such as why relying on an insurance company isn’t enough.
- IT is a type of insurance. My friend wasn't necessarily wrong in his thought process. There is a good chance that insurance companies might bail a business out financially after a security breach. That same insurance company, however, will not be able to restore lost information. By having an IT company install safeguards, as well as back up information, you potentially save your company millions of dollars, as well as protect your company from data loss, time, effort, and stress.
- IT focuses on technology, so you can focus on your job. In the past we have taken over the IT for companies that didn’t have outsourced IT – rather they had an employee help when situations got sticky, which meant that that employee was unable to do the job they were hired for. When we first started helping, our client would call and email us outside regular business hours, trying to fix problems on her own. As time went on, it was incredible to watch her regain her free time and get a part of her life back that she hadn’t had in years.
- IT helps customer service. Depending on your product or service, you may get multiple calls per day from customers who need technical help, such as getting into the customer portal, accessing your website, or just using your product in general. We can help you with these customer issues around the clock, translating technical knowledge into layman’s terms, figuring out why the website or portal are having issues, etc.
While there are multiple other reasons to implement IT into your business, such as saving money or having someone there to help when things go wrong, these are a few of the important reasons that people don’t generally think about. For more information on IT services benefiting your business, call us at (817) 203-1054 or email us at info@prydetech.com.
